Product Inspection Period
Products are subject to a 7-day inspection period (including weekends) starting from the date of delivery, except for the following items that do not qualify for the 7-day inspection period under the Guidelines on Reasonable Exceptions to the Right of Rescission in Distance Sales:
• Perishable goods or items with short shelf lives that are near expiration at the time of return or cancellation.
• Customized products.
• Current newspapers, periodicals, or magazines.
• Audio-visual products, computer software, or digital content cards that have been unsealed.
• Personal hygiene products that have been opened.
If you need to return a product, please contact our customer service within 7 days of receipt and provide the following information:
• Full name
• Order number
• Contact number
• Product name for return
• Reason for return (with photos)
Customer Service Contact Information
• Email: info@nomad-nest.co
• Phone: +886 976-806-397
Return Policy
1. Returned items must be unused and free from any damage or defects caused by human error.
2. The 7-day inspection period allows you to evaluate whether the product meets your needs; it is not a trial period.
3. Please retain the original, complete packaging (including outer boxes) for returns. Returns without original packaging will not be accepted.
Returns will not be accepted under the following circumstances:
• The product has exceeded the 7-day inspection period.
• The product has been used, unsealed, or damaged due to human factors (e.g., stains, malfunctions, wear and tear, scratches, or dirt).
• The product packaging is incomplete, or invoices and accessories are missing.
• Returns are deemed malicious or excessive.
Return Process
1. Contact customer service.
2. Confirm eligibility for return.
3. Prepare the product in its original condition along with the invoice.
4. Provide a pickup time, contact information, and address.
5. The product will be collected by a logistics provider arranged by our store.
Refund Policy
• Credit Card Payments: Refunds will be processed directly to the original credit card account upon confirmation of a successful return.
• Cash on Delivery (COD): Refunds will be transferred to the bank account provided by the customer upon confirmation of a successful return.
Exchange Policy
1. Items for exchange must be unused and free from damage or defects caused by human error.
2. Retain the original, complete packaging (including outer boxes) for exchange. Exchanges without original packaging will not be accepted.
Exchange Process
• Once both parties agree to proceed with an exchange, return the original item through the return process. Then, place a new order for the desired replacement product.
• Any price difference will be invoiced and either charged or refunded as necessary. If there is no price difference, no additional processing is required.
